I am unable to see my order details in my account What should I do?
This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below mentioned step:
Click on SIGN IN ACCOUNT on the top right corner of the website.
Select Track Order
Enter your details
How can I track my order?
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.
Or maybe you can simply go to the “Track now” option available on our website.
Can I accept the package after checking the contents inside it?
Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.
My payment process was interrupted. What should I do?
No need to worry! You can contact us to check if you’ve paid for the order. If you did successfully pay, the order will be placed for you by our team.
Can I use Credit/Debit card or Netbanking to pay on industrytools through my mobile?
Certainly! You can use your Debit/Credit card or Netbanking to shop on our mobile website.
How do I pay using a credit or debit card?
It’s easy & simple to pay using your Credit or Debit card!
1. Keep your card number, expiry date, three-digit CVV number ready (found on the backside of your card)
2. For extra security, you’ll need to use your card’s online password (Verified by Visa, MasterCard SecureCode etc.)
Enter the details when you are prompted to & your order will be successfully placed.